Support

We're happy to help. Email us and we'll reply as soon as we can.

Does Playra come with channels or movies?

No. Playra is a player. It shows what is in the playlist or account you add from a provider you choose. We can't supply, recommend or fix playlists.

How do I add my playlist?

Open Playra and choose how your provider gave you access: an M3U playlist link, or an Xtream Codes sign-in (server address, user name and password). You can add a TV guide (XMLTV) afterwards in Profile → TV Guide.

A channel or video won't play

Playback comes straight from your provider. Check that the same channel works in another player, that your account is active, and that you haven't reached your provider's limit of screens. If a channel has several copies, Playra switches to another one by itself.

Premium: buying, restoring and cancelling

Premium is bought inside the app through your App Store account. If you reinstall or change phone, open the Premium page and tap Restore purchases.

Subscriptions renew until you cancel. You can cancel or change plan at any time in your App Store subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

Privacy

Playra has no accounts, advertising or tracking, and what you add stays on your device. See the Privacy Policy and Terms of Use.